Contact Fitties
Fitties experts, trainers, and fitness educators are here Monday to Friday to help with orders, product questions, and general support.
Text Us
Text “HELP” to (844) FITTIES
By texting us, you consent to receive conversational text messages from Fitties related to your request. Message and data rates may apply. Message frequency varies. Reply STOP to opt out. See our Privacy Policy and Terms of Service.
Call Us
Call us at (844) FITTIES
Phone support is available Monday to Friday, 9am to 5pm MT. If we miss you, leave a quick voicemail and we’ll call you back as soon as we can.
Email Us
Send us a note using the form below and we’ll get back to you as soon as possible. Including your order number helps us move faster.
FAQs
How can I contact Fitties for support or questions?
You can reach us by email at hello@fitties.com, by phone or text message at (844) FITTIES, or through our contact form. Our team of supplement experts, trainers, and fitness educators are available Monday through Friday and are ready to help.
When will my order be shipped?
Orders placed by 1:00 pm (MST), Monday through Friday, will ship the same day. Orders placed after 1:00 pm or on weekends will ship the following business day.
How long does shipping take?
We offer free standard shipping from our warehouse in Denver, CO. Delivery typically takes 2 to 5 business days anywhere in the United States. Expedited shipping options are also available during checkout.
Do you ship internationally?
Not at this time. We currently ship within the United States only.
Can I modify or cancel my order after it has been placed?
Reach out to our team as soon as possible with your order details and we'll do our best to help. Once an order has been processed or shipped, changes may no longer be possible.
How do I modify or cancel my subscription?
You can log in to your account to manage your subscription directly, or contact our customer service team by email at hello@fitties.com, or by phone at (844) FITTIES, and we'll take care of it.
What is your return/exchange policy?
We offer a 90-day return and exchange window. If you're not satisfied, contact us within 90 days of receiving your order and we'll walk you through the process. First-time purchases are also covered by the Fitties Satisfaction Guarantee. Full details are available on our Refund Policy page.
What is the Fitties Satisfaction Guarantee?
As outlined in the Fitties Satisfaction Guarantee, first-time buyers of any Fitties product can receive a full refund if they're not satisfied. The guarantee is redeemable for up to 90 days after purchase. Visit our Refund Policy page for the full details.
What payment methods do you accept?
We accept Visa, Mastercard, Discover, American Express, Apple Pay, Amazon Pay, Google Pay, and other common methods. All available options are shown during checkout.
Are my payment details and personal information secure?
Yes. We are PCI compliant and use industry-standard encryption to protect your payment and personal information at every step.
