Refund policy
If your Fitties order is not everything you hoped it would be, here is how we make it right: clear, simple, and without the usual return-policy drama.
Fitties Satisfaction Guarantee
We stand behind every formula we produce. Fitties supplements are designed for serious results, and we want you to feel confident when making the investment. If something is not working for you, here is how we handle it.
First-Time Product Trial
Trying a Fitties product for the first time and feeling underwhelmed? No stress. We offer a one-time refund for a first-time purchase of any individual product.
For opened or used products in this category, you can keep the product. We will issue a refund without requiring a return.
No forms. No hoops. No guilt trip.
Return & Refund Window
You have 90 days from your purchase date to decide if a product is right for you. That is three months to put it to real use and evaluate results. If you are still unsure after that point, it is probably not the right fit.
Eligibility Requirements
- Valid only for purchases made directly from fitties.com.
- Applies to the original purchaser only.
- One refund per product type for first-time use.
- Both opened and unopened products may be eligible within 90 days.
We reserve the right to refuse refunds if patterns suggest misuse, abuse, reselling, or repeated refund claims.
Multiple Products, Stacks, and Larger Orders
If you ordered multiple products or bundles and want a refund for more than one item, we may request the unused portion(s) back before processing. This helps us assess the situation and keep the guarantee available for real customers, not opportunists.
If a return is required, we will provide a prepaid return label. You will not pay shipping to send anything back to us.
What Is Not Eligible
- Requests made after 90 days from purchase.
- Products purchased from retailers or third-party marketplaces (contact them directly).
- Items marked as final sale.
- Gift cards.
- Orders with excessive return/refund history or suspected misuse.
How Refunds Work
Step 1: Contact Us
Email returns@fitties.com with:
- Your order number
- The product(s) you would like refunded
- A brief note on what did not work for you (optional but appreciated)
Step 2: Return (If Required)
For first-time single-product refunds, we typically will not ask you to return the product.
For multiple products, unopened items, or special situations, we may request a return. If that happens, we will send a prepaid return label and instructions.
Step 3: Refund Timing
Once approved, refunds are issued to your original payment method. Most banks post refunds within 5 to 10 business days, depending on payment provider processing times.
Subscriptions
Subscription orders are covered by the same satisfaction guarantee. You may modify, skip, or cancel upcoming shipments in your account portal before your renewal date.
Damaged, Missing, or Incorrect Items
If your package arrives damaged or something is missing or incorrect, contact us within 7 days of delivery so we can fix it quickly.
- Damaged item: Send photos of product and packaging.
- Missing item: Send your order number and item details.
- Incorrect item: Tell us what you received instead.
Need Assistance?
Email returns@fitties.com or visit our Contact Us page.
You will always speak with a real human who actually trains, understands nutrition, and knows our products. No scripts or outsourced call centers.
Final Word
Your supplement routine should work harder than your return process. At Fitties, we keep things simple, transparent, and fair, so you can focus on training and living at a higher level—not wrestling with policies.
